FAQ

BILLING

Is it safe to use my credit card on your site?

Yes! Topbox understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

What methods of payment do you accept?

You can pay with Visa, MasterCard or American Express credit cards, some debit cards, and PayPal. For the UK and Australia, payments must be made through PayPal.

When placing an order I get an error message stating that there has been an authorization failure. What went wrong?

Please double check the credit card number and expiration date on your card.


SHIPPING

How does shipping work?

We’re currently shipping to the U.S. (including its territories, PO Boxes, and APO, DPO, and FPO boxes), Canada (including its territories and military locations), the United Kingdom, and Australia. Shipping is completed by your national postal service such as USPS, Canada Post or Royal Mail.

Beauty Boxes usually have a specific ship date that applies to all beauty boxes. Please note the shipping date that is stated in description of each box.  

My tracking information says my package has been delivered but I did not receive it! What should I do?

If your package was delivered to:

  • a business, please check the mailroom, front desk or security.
  • an apartment building, please check the security desk or with the superintendent.
  • a large company or institution (e.g. college), please check the mailroom. This is the final point of delivery; there may be a time lapse before the mailroom delivers the item (or notifies for pickup).

Note: In rare cases, a delivery scan is entered into the Canada Post or USPS system before the item is delivered. If you cannot locate the package using the tips above, please allow 24 hours for updates or final delivery. If 24 hours has passed, please email us at info@topbox.ca so we can begin an investigation with Canada Post or USPS.

My package hasn't been delivered and the delivery date has passed. What should I do?

If your beauty box has not been delivered and the delivery date has passed, please email us at info@topbox.ca so we can check on your package. In most cases, there has been a delay at Canada Post or USPS, and your package will be delivered shortly.

What are your shipping policies?

For Canada and the USA, we offer free expedited shipping on all orders placed on our shop, with no minimum order sizes. For shipments to the UK and Australia, an additional shipping charge is added to your shopping cart.

I want to return my purchase! What do I do?

If you are not completely satisfied with your Topbox purchase or gift for any reason, please return it for a full refund within 30 days of the purchase date. Returns must be unused, in the state you received them, and in the original packaging. To obtain a return form, please email info@topbox.ca.  The customer pays for return shipping.  If we receive your item(s) within 30 days of purchase date, you will be eligible for a refund. Once your return is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

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